Appraisals are done by an independent appraiser who picks the item up at The Gem Smith and returns it.

Items are not shipped either way.


We do 99% of our repairs on site. From costume jewelry to platinum or gold with stones or diamonds, if it is important to you we will do our best to fix it or find someone who can. Even though we do most of our own repairs, we do reserve the right to send items out unless specified in writting.


Jewerlry Cleaning

Bring your items in anytime for a free ultrasonic cleaning, it only takes a few minutes and while it's here we can also check the piece for any problems to be sure they are caught before it gets worse. Deeper cleaning, polishing etc. are priced based on each item.



We do stringing on nylon, silk, or metal. Pricing depends on length and whether or not it is a knotted item.

Gold Buying

Bring your old jewelry in and we will buy it from you. Price paid is based on the current gold prices and scrap value. Items with stones will be examined and may or may not be sellable, but we can always take your stone out and buy just the metal. Get an additional 20% when you use your scrap gold as an instore credit towards any repair or new items.

Loaner Rings

We have rings available to wear at no cost while your wedding ring is being worked on. They are available in white or yellow gold, stocked in half and full sizes and feature a cubic zirconia on top.


Whether your ring needs to be sized up or down, we can get it there 99% of the time. The exceptions being tungsten, cobalt and other non-resizable metals and invisible sets which are not guaranteed.

Eyeglass Repair

Done on site. Available in three different pricing options / time frames: while you wait, 3 hours, or 24 hours. If the frames are metal we can solder it.

Watch Batteries & Bands

Batteries can be changed while you wait or left for a few hours - days. If you bring in many at a time we will request you leave them at leave overnight.

We do not re-water seal or test for water resistance on any watch.

*We do not replace batteries or work on the following brands:

Maurice Lacroix
Patek Phillippe
Tag Heuer
Arnold & Son
Audemars Piguet
Baume & Mercier
Bell & Ross
Breguet & Fils
IWC Schaffhausen
Lange & Sonhne
Louis Moinet
Roger Dubuis
Ulysse Nardin
Vacheron Constantin




Flat, domed, metal, glass, inside or outside of rings. Our engraving machine has a variety of options available.

Ear Piercing

 For Pircing we only use sealed and sterile earrings with white or yellow gold posts. This helps to reduce allergic reactions or extra sensitivity.

Minimum preferred age is 6 months, but we have done individuals at a few weeks old up to 99 years old and everything in between.

We do lower ears only (no cartilage)

Custom Jewelry Design

Bring in your photo(s) or ideas and tell us what you like about them and what you don’t and we will work with you to bring your dream piece to life.


Custom Charms